Our office and salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care. You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz
We welcome your feedback whether offering a suggestion, observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our Professionals agents or salespeople.
If you have a complaint, we initially encourage direct discussion with the salesperson with whom you have been dealing or our office management. You can also contact our national office using the details on our Professionals Real Estate Group website: www.professionals.co.nz
You can place your feedback in writing using the forms provided below and forward this to the office and/or ourselves for follow-up and contact with you.
You can hand your feedback to any of our staff or forward it to the office using the address, fax number or email below.
You can also contact the Real Estate Agents Authority directly at any time in respect of a complaint. Details of their complaints process and their contact details can be found on the Authority Website.
We thank you for your communication and taking the time to make contact with us.
Professionals MacPherson Realty Ltd
licensed real estate agent (REAA 2008)
283-285 Dee Street
Telephone: +64 3 214 4529
Facsimile: +64 3 214 9193